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Harambe T

1 reviews | Active since May 2024

13 Jan 2025, 13:40

haibo gogo

Even though they have the best network in terms of uptime, when something actually goes wrong it's impossible to do simple things like just logging a fault. Customer service is completely ***********. I can't tell if it's artificial intelligence or natural stupidity.

0
Replies (4)
Vodacom
Vodacom's reply13 Jan 2025, 14:09
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply14 Jan 2025, 13:01
Official
Dear Customer,

We are unable to reach you on your listed contact number, to further assist, kindly provide us with:
- Your contact number.
- A time to call you.

We await your response.

Regards

Consumer Website Team.

Best regards,

HT
Harambe T's update15 Jan 2025, 20:29
Reviewer Update
I have zero interest in talking to you. The time to offer customer service was a week ago.
Vodacom
Vodacom's reply18 Jan 2025, 12:05
Official
Dear Customer,

After many contact attempts, we are unable to reach you on ... 

We will be closing your query from our end. 

You may reach out to us again, in case you require additional assistance.

Regards

Consumer Website Team.

Best regards,