1 reviews | Active since Jun 2014
Had vodacom number for over 10yrs now suspended
<p>my number ********** 992 was on prepaid since i was student over 10yrs ago, was upgraded onto contract past 48months. i now requested to downgrade from contract to prepaid they suspend my number entirely. is being over a week switched off. i bein calling everyday and even wen to customer carecentre Eastgate mall. am told they not able to help. today i called contact centre lady said cannot help but she can upgrade my contract to new package or add something. but cannot unsuspend line. if is a way of vodacom forcing me to renew my contract is pathetic business practise. they have to restore my number into prepaid services no funny business.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The problem still not resolved, worse the line got activated 5th and now my whole services entirely deleted on the system. i phoned everywhere from callcentre to collection to contracts dept no help. when my number got deleted i had purchased prepaid airtime with and it went off with. I am still carrying a cellphone without network and lost everything as i had this number as my main number for over 7yrs. I am n a process of logging complain with consumer complain commision and legal case with my lawyers to demand vodacom to restore my services. I cannot be told no one can help me while am at same time told if i upgrade my contract then they can help but no help if not. my contact details are: ********** 303
The problem still not resolved, worse the line got activated 5th and now my whole services entirely deleted on the system. i phoned everywhere from callcentre to collection to contracts dept no help. when my number got deleted i had purchased prepaid airtime with and it went off with. I am still carrying a cellphone without network and lost everything as i had this number as my main number for over 7yrs. I am n a process of logging complain with consumer complain commision and legal case with my lawyers to demand vodacom to restore my services. I cannot be told no one can help me while am at same time told if i upgrade my contract then they can help but no help if not. my contact details are: ********** 303