BE
Barend E

1 reviews | Active since Aug 2015

19 Dec 2016, 12:40

Had the phone for two year but wont lett me upgrade

<p>Had my phone for two years and signed contract for two years, due so incompotent person doing something wrong on the system, i m not allowed to uograde for another year and no customet are agent nor upgrading department say they can do any thing about it, been a loyal client for more than 14 Years now. currently on Redadvantage pacakage, you woulf think they will make an Effert to resolve but nothing just put the phone down in your ear, Vodacom is getting worce and worce, customer care is a Joke, and know i can only upgrade after owening the ohone for more that 3 years... Bride of contract and clearly state that no one know whats going on there! If my problem does not get fixed tofay i will take my service to Somewhere else and make aeveryone aware of the *****ulas schemes of Vodamcom</p>

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Replies (1)
Vodacom
Vodacom's reply19 Dec 2016, 12:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team