EC
Elsabe C

1 reviews | Active since Jul 2018

22 Nov 2018, 09:14

Had it with Vodacom

i Just had it with Vodacom. I have been a client of vodacom for the last 15 years, spending between R3000 to R4000 PM on cellphone accounts. I constantly have network issues and when you contact the call center, they put your through from the one person to another person and nobody takes ownership to try and resolve the problem. My phone does not not have Data access although my mobile data is turned on and i do have data available. i had to use my Map directions yesterday, when i was lost and i could not access my data. Is this what i pay for? They are simply not able to give me a answer, and each time i must wait 15 min just to answer security questions like what is my account no. If i give you my ID, TEL NO, ADDRESS, EMAIL ADDRESS, BANKING ACCOUNT, WHY DO YOU NEED MY ACCOUNT NO. I AM ON THE ROAD WITH NO ACCESS TO THAT DETAIL, AND THEN YOU REFUSE TO HELP ME. My husband also spends min of R3 000 PM and then in the first few days of the month his date is gone, and he does not use his phone for anything than phoning. Clearly Vodacom is busy ******ing their client and if they are not able to provide the service. If they dont value me as a client anymore it is time to move on. This was my 8th and last contract with Vodacom. Get another sucker.

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Replies (2)
Vodacom
Vodacom's reply22 Nov 2018, 09:22
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply22 Nov 2018, 11:35
Official
 Dear Elsabe 

Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query. 

Have a great day further 

Vodacom Consumer Website Team