LC
Lezel C

1 reviews | Active since Oct 2017

04 Oct 2017, 09:06

Had enough after 1 week with Vodacom

To summarise ,27th September 2017 I purchased a Laptop and Router deal with Vodacom at Canal Walk Cellucity. 1st problem : The initial debit after 2 days of sim activation was not processed, now I will be double deducted at the end of the next month. 2nd problem : Call centre helpline agent dismissed my calls when trying to enquire about the above matter , after 3 calls , I gave up and was charged for the calls that didn't happen 3rd problem : today , 4th October at 2am , a debit order was processed on my cheque account from Vodacom ,the value is not the instalment due , nor any amount indicated on my contract ...hence , an unauthorised debit against my account . 4th problem : I called the " call centre" to report again but no one has responded to my query.

This all happened in the period of 1 week . I have never been so regretful of a purchase in my life. Please consumers , beware of Vodacom , they really do live up to their reputation.

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Replies (2)
Vodacom
Vodacom's reply04 Oct 2017, 09:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Oct 2017, 11:27
Official

Hi Lezel

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ