1 reviews | Active since Oct 2017
Had enough after 1 week with Vodacom
To summarise ,27th September 2017 I purchased a Laptop and Router deal with Vodacom at Canal Walk Cellucity. 1st problem : The initial debit after 2 days of sim activation was not processed, now I will be double deducted at the end of the next month. 2nd problem : Call centre helpline agent dismissed my calls when trying to enquire about the above matter , after 3 calls , I gave up and was charged for the calls that didn't happen 3rd problem : today , 4th October at 2am , a debit order was processed on my cheque account from Vodacom ,the value is not the instalment due , nor any amount indicated on my contract ...hence , an unauthorised debit against my account . 4th problem : I called the " call centre" to report again but no one has responded to my query.
This all happened in the period of 1 week . I have never been so regretful of a purchase in my life. Please consumers , beware of Vodacom , they really do live up to their reputation.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Hi Lezel
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Lezel
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
