Had ENOUGH

If I could I would've given you a ZERO rating for service. I'm really getting tired of typing out a complain, calling every week. This is so draining!!!!! Not to mention unacceptable. Ever since I've taken out the 200mbps (SO***) I've NEVER had a good experience. You guys have sold a package to me which just turned out to be a nightmare. You never told me the pro's and con's. How can you tell me now that the speed offered was ONLY for the 1 room where the router is. What nonsense is that?!? If that was the case then I could've stayed on my old package. NEVER have I experience such unstable internet connection. Ever since that Friday with the snow, I'm unable to watch TV in my bedroom. Our signals keep on dropping on our phones in the bedrooms. Do you really expect me to pay for this service just for ONE ROOM in my house?!? I have a LAN cable from the router to my son's bedroom. The technician who were here on Monday, asked me to test my signal of the extender plugged straight to the LAN cable in my son's room and test the speed again. This was the speed I got on my 2.4 with no other phones or computers connected. Download 21.09 Upload 32.52 and my extender gave me the following speed still connected to the LAN Download 18.08 Upload 4.11 and this was when I was still on the 200mbps speed? There was another technician here yesterday and he also tested the speed where the router (with only him connected) is and this was the speed he got 5G Download 95.19 Upload 99.56. The 2.4 speed was on Download 39.85 Upload 50.96. This after I've asked lastweek Friday to download grade to 100mbps, because I can't be paying for something I not getting. How can that be acceptable. What I'm experiencing now, is so unbearable, I never had these issues on a 50/25 speed. Why don't you just tell us you've taken too many customers on than what your lines can handle? If this can't be fixed asap, then we might as well go our separate ways.