HAD ENOUGH

I am beyond fed up with the H O R R E N D O U S service I've endured for over a year. Vodacom has repeatedly confirmed that my situation is a clear case of F R A U D , yet I continue to be harassed with two phone calls a day demanding payment for an account I do not own. This relentless harassment is unacceptable. It’s evident that Vodacom's operations are fundamentally flawed; they either do not understand their systems or lack the essential processes to manage such cases effectively. They still have not revoked the unauthorised contract, yet again another debit order this month was taken from my account!!!!!

1. When I first contacted the call centre about *****ulent charges on my account, I was directed to a branch associated with the F R A U D issue, only to be told to deal with it myself. This is completely unacceptable. I then reached out to a call centre in Port Elizabeth and was promised that the problem would be resolved. However, after sending multiple emails to R a n d i H e n d r i c k s & E r i c h M u n z, I have received no follow-up or action from their side. What should have been a simple resolution has spiralled into a major problem, and it has now been nearly a year without any resolution. 2. F a t g i y a h, who is supposed to give me feedback, isn’t coming back to me!!! This ongoing lack of communication is intolerable. It’s frustrating to have to continuously chase Vodacom for assistance.

To add to my frustration, they have disconnected my phone line, which is fully paid and should be active. This treatment is intolerable and showcases a severe failure in customer service. I must express my strong dissatisfaction with the service I have received, which has been utterly unacceptable. I have explained my situation to countless representatives, and it is absurd that I continue to see unauthorised charges on my account each month. There is a clear failure in their system, as the two platforms they use do not communicate with each other, causing further complications. Despite having a ***** case opened, there has been no progress on that front either. At this point, I am done with Vodacom. Their lack of effective customer service is unacceptable, and I strongly advise others to think twice before choosing them.