TS
Tshepi S

1 reviews | Active since May 2022

10 May 2022, 07:05

had a contract with vodacom which was supposed to have ended in November 2021, till to date they are still debiting my account with R71 for a simcard that was ****** with the other phone that I called in to cancel around September or October 2021. I calle

I have a contract with vodacom which was supposed to have ended in November 2021, till to date they are still debiting my account with R71 for a simcard that was ****** with the other phone that I called in to cancel around September or October 2021. I called in more than three times to cancel and it was never done, now when I call it goes straight to the bot. I have sent an email on 11 March 2022 and they never responded, bad service.

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Replies (1)
Vodacom
Vodacom's reply10 May 2022, 07:19
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team