MC
Mariska C

1 reviews | Active since Aug 2020

09 Nov 2020, 06:56

HACKING VODACOM ACCOUNT AND CHARGING CUSTOMER FOR IT

HACKING VODACOM ACCOUNT AND CHARGING CUSTOMER FOR IT

DO NOT PHONE ME. USE THE EMAIL ADRESS: riz 28 conradi at gmail dot com. I’ve upgraded recently. Since then my account was never correct. 1. The first month they made me pay extra for there fault on the account. 2. One of my numbers was hacked and services added to my account at 1 o clock in the morning! 3. Went to Vodacom to cancel. They told me it was too late to change the account. I paid for it. 4. Then it happened again also at one in the morning. Went to Vodacom again to cancel. 5. A call was logged and not 10 min later received as query being closed. NOTHING WAS DONE. THE ACCOUNT STAYED THE SAME. 6. Now they debited the full amount from my account again. AGAIN I’m paying for services added to my account at one in the morning WHEN I’m ASLEEP! 7. This has to end. Vodacom need to refund me immediately and stop the hacking.

I have not heard from them since they contacted me last week. I've stopped their debit order until this matter is resolved.

0
Replies (1)
Vodacom
Vodacom's reply09 Nov 2020, 07:59
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team