ZM
Zimasa M

1 reviews | Active since May 2020

09 Oct 2024, 11:18

Hacked after I gave everything personal to Vodacom

I just did an enquiry with Vodacom fiber for home and I provided all my personal detail's from Bank to my work address. Shortly after that I received a notification from Google that someone logged into my Gmail account and it is not any device I know, I tried to save it and when I add a 2 step verification code, I don't receive it from my email instead I get another email stating that I'm ready to get started with my new device which is not mine and not me using it. Please Vodacom check with your IT department because this is no coincident that right after I gave your company my details, I'm being hacked.

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Replies (1)
Vodacom
Vodacom's reply09 Oct 2024, 11:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team