GUPTARISED BY VODACOM, A TOTAL *******

My complaint arises from the transaction I concluded with Vodacom last Monday, 25 September 2017. On the day in question I purchased data from Vodacom data for R59.00, for recharging my modem ( ********** ) and after more than 2 hours without receiving data, I called the customer service number (*111#) to enquire.

The consultant alluded to there being a technical problem that he can’t resolve. I was told that the matter has been escalated to the technicians and since it’s a public holiday, the technicians will only be available the next day. I was promosed to receive a call from the technical section of Vodacom.

I called thereafter more than once since I was in dire need of connecting to internet and having no one contacted me as promised and each time the answer remained the same and the promise of being contacted increased.

The next day, to my dismay, after realising that there was the promised calls were not forthcoming, upon calling I was told that I depleted data the previous day. When I disputed that, the previous day system kicked in with promises that the matter has again being escalated to the technicians and I must expect a call from them.

When receiving no response from the technician as the other supervisor promised, I attempted to contact the *111# and was told I have exceeded the total amount I’m allocated for the month to this number.

I used a different phone to call the customer service, like the previous day, the experience became the same with contradictory and inconsistent explanations, despite having line managers involved. My last attempt to have the matter resolved was with someone who claimed to be a manager. He too, was not different from the rest, I requested from him reference numbers of the instances the matter was referred to technical department, which he sent through sms, listed below as following:

Master SR Ref# A2-6H49CSFSA Ref: A7-UIIU-UVXD

I feel like the rest of the country after the Guptas have milked the country