Guess which network is not keeping you connected

Once again VERY disappointed. Due to unforeseen circumstances I arranged that my contract is temporarily converted to prepaid. I PAID the first installment. 29 November my line got suspended! I phoned them and customer care confirmed my payment and that my line has been converted, however they cannot unblock my line I have to wait 72 hours by latest Tuesday my line would be reinstated. 3 December came, line is still suspended. I phoned again customer care where I was told that I must restart my device and buy airtime. I followed the instructions and it turns out my profile and line is still blocked. I phoned again where a rude lady answered and said there is nothing they can do i will have to wait another day. I also told her if nothing happens I am going to write a review. Today 4 December my cellphone is still useless because my line is STILL suspended! I am trying my best, but Vodacom and their terrible service to loyal clients are making life difficult. Disgusted