VB
Vickus B

1 reviews | Active since Nov 2013

13 Oct 2016, 20:26

Guess I'm forced to pay - since vodacom can't cancel a contract

<p>My data contract has expired.</p> <p>A lady from Mondo (something of that name), tells me it is time to upgrade. I say yes, I'll listen.</p> <p>I decide to do the upgrade, but day after I change my mind, since I want to scale down a bit (have enough data on my phone).</p> <p>I phone 3 times, I hold each time for 15 min.</p> <p>I eventually on another day get through, after a 10min wait.</p> <p>Vodacom guy puts me through to the company that helped me, I waited 10 min again.</p> <p>Call drops.</p> <p> </p> <p>Guess I'll keep paying, oh and they dont do cancellation IN THEIR OWN STORE!</p>

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Replies (2)
Vodacom
Vodacom's reply14 Oct 2016, 07:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Oct 2016, 09:37
Official

Dear Customer

We apologise for the inconvenience caused.

We have escalated your complaint to the Sales Support Team for further assistance and feedback.

Regards

RoderiqueLategan