aB
andre B

1 reviews | Active since Feb 2012

01 Apr 2015, 10:25

Guaranteed poor service!!

I upgraded my contract to what was explained by the online consultant to be the best option referring to my usage history. This included additional DATA to accommodate for my current usage.<br> When the upgrade happened, my 2 x additional DATA SIM cards is deactivated. 45 minutes on line to the call centre, 4 different consultants = 4 different answers and still not resolved and then line gets \cut".<br> Then called cancelations - I'm currently at 32 minutes holding on and still nothing...<br> I recommend Vodacom for the most appalling client service"

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Replies (1)
Vodacom
Vodacom's reply04 Apr 2015, 12:29
Official
Hello andre.breedt1,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team