Guarantee Service FAIL

I bought an Iphone 6 at V&A Waterfront Vodacom store on the 30th April 2017. On the 28th Aril 2018 the phone stopped powering on. I went to the De Waterkant Vodacom store who advised me to go to an unaffiliated Apple Doctor. Since the phone was still under guarantee I went to the V&A Waterfront Vodacom. V&A Waterfront Vodacom send me to the Apple store where I waited 1 week for an appointment. 1 week later Apple said the warranty lies with Vodacom and send me back to Vodacom who said the warrantee lies with Apple and so on and so forth. Finally V&A Waterfront Vodacom agreed that my phone stopped working prior to the warranty expiring and send the phone in for repairs.

2 weeks later I receive a sms that the phone is ready to be collected. Back at the V&A Waterfront Vodacom they knew nothing about the phone and promised to call. Another week went by before a person from the repairs centre called with a quote. Again I had to argue that the phone was still under warrantee when it stopped working. That I have been given the run around by Vodacom for the past month so obviously now the phone was out of warranty. Several phone calls later the manager at the V&A Waterfront and repairs manager again agrees that the phone was under warranty and the repairs center has to look at it. Finally after 4 weeks at the repair center the repairs manager tells me the phone is not repairable and he will send the phone together with a service report back to the V&A Waterfront to collect.

Back at the V&A Waterfront to collect my phone after 2 months still they knew nothing about it and promise to call me back. Finally after going to the V&A Waterfront Vodacom every weekend for 8 weeks asking for my phone, a person at the De Waterkant Vodacom store manage to track the phone at V&A Waterfront where its been sitting for over a month but no one could be bothered to return it. They gave me a service report stating damage to the lens, front and back cover which was not the case when I handed the phone in nor when the phone was returned after months with no explanation. I asked several times for the manager, Kiegan van Rensburg to call me back, including going into the store twice in person and leaving messages for him to call me back. Radio silence from Kiegan van Rensburg.

The only defence I have against Vodacom is to go to another provider. Please don’t send me another automatic response from a robot.