Grossly *********** service

I have been trying since October to do a transfer of bank account / account holder for 2 of my cellular contracts and each month Vodacom have successfully messed it up. Upon the original documents being supp****, Vodacom advised that only one account was able to be transferred (despite the fact that both contracts were opened at the same time for my sons who have the same packages). We then went into Chatz Dainfern to sit with a consultant and again submit the same forms with myself (the existing contract holder), and their father (the new contract holder and all his relevant documentation). However, this month the account which originally couldn't be transferred was transferred to the new contract holder (but still emailed to me) and the other account was omitted.

I am beyond frustrated - after several phone calls and completing and handing documentation in on numerous occasions. In addition, each time this process is repeated, the change can only be effected the following month.