Grossly aggrieved by how Vodacom is treating this case.

On 27 March 2025, i contacted Vodacom. I requested number,s, *** ***, & ***, be cancelled. I was advised that these could be cancelled as they are sim card only. I was sent a quotation and documents to sign and email back. I sent proof of payment and the signed documents back to Vodacom via email.

I was informed that only one number will be upgraded, ***, and a tablet will then be sent to me for this number. Monthly payment to be R349.00

The tablet finally came mid-April 2025, but the correct upgrade was never done as per agreement. Instead, all the numbers were upgraded to expire in 2027. These numbers were supposed to be cancelled not upgraded. It has been 5 times trying get this resolved, and it looks like nobody is willing to help.

I have been querying this matter since April,2025, even last week Monday, I queried this , and each time iam told that Vodacom will come back to me. When I try to call cancellations, 1958, I cannot be helped because according to them, this is not their issue , I must phone a third party…***. This is too much now. Is Vodacom trying to force these upgrades down my throat? I never agreed to the upgrade of those 3- lines, I wanted them cancelled, and I still ask that they be cancelled. These numbers, should be cancelled. , *** *** & ***!!!! Can someone at Vodacom please assist with this cancellation.