MM
Melissa M

1 reviews | Active since Nov 2013

31 Aug 2015, 14:46

Gross negligence (part 2)

Dear Shameel,<br> <br> So the sim swap was eventually fixed.<br> <br> So now Vodacom delivers a iPhone 4 - but delivers a sim half the size that needs to fit in the phone (Nano Sim), So before I realise that the WRONG sim was send - I went to a Vodacom shop to do a SIM swap to the WRONG nano sim? WOW - Now I need to go back to the MALL and pay for another sim SWAP because the wrong SIM was delivered this morning (I had the correct SIM)<br> <br> Just another example of Vodacom providing excellent service!<br> <br> And if I try to phone 082 111 - my calls does not go through to the call centre<br> Now I sit with the error again and I will email you every day until this case is resolved and my phone is connected - Still getting the error \Sim not Provisioned 2"<br> <br> Every single time there is an engagement with VODACOM - there is ERROR! Every single time!!"""

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Replies (1)
Vodacom
Vodacom's reply31 Aug 2015, 15:38
Official
Hello MeMoller,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team