Gross Negligence

After several attempts by myself (through means of support requests, disputes, escalations with various managers & supervisors & escalation on social media) I have been unable to get the approved credit amount of just over R1k paid into my PERSONAL bank account due to the negligence showed by your accounts and CS department, due to no one taking ownership of the request, lack of understanding of internal processes and procedures that your staff should follow and the poorest form of customer satisfaction that I have ever experienced. Note that I have stopped my contract (due for 31 March). Due to the outstanding funds still owed to me my Vodacom I have stopped all payment on this account and will not be making another payment on this account. You can close this account at your discretion or not but I am stressing the fact that it is completely offline and not another cent will be paid into this account.