GROSS LACK OF SERVICE DELIVERY

I have sadly lost all the trust and respect I had for a service provider I thought was significantly better than its competitors. On 18 May 2015, I requested quotations for the premature cancellation of two cell phone contracts. The amounts reflected were paid on the same day and proof thereof was sent to the Retentions Dept the following day. Nearly three months on and the contracts have still not been cancelled. Even though I paid R2,183,98 and R536,02 respectively to settle the outstanding amounts in full, Vodacom still deducts the subscriptions from my bank. Numerous phone calls to the Customer-, Cancellations- and Retentions Departments have largely been ignored until today (04 August). I deeply regret ever engaging in contractual agreements with a company I once thought was the mobile service provider of choice. Sad to say, you have lost that once envious position Vodacom SA. Cornell du Preez<br>