CS
Christian S
1 reviews | Active since Aug 2018
25 Mar 2022, 13:16
Gross incompetence on part of Vodacom staff...
*** UNRESOLVED *** UNRESOLVED *** UNRESOLVED *** UNRESOLVED
Upgrade order remains open although handset has been returned on 15 March 2022. More than 40 calls to Vodacom in the last 10 days...zero return calls from any supervisor. Numerous escalations to 'warehouse' to close open upgrade order...STILL NO RESOLVE 10 days later....
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Vodacom's replyOfficial
25 Mar 2022, 14:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Mar 2022, 14:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team