GROSS INCOMPETENCE

I requested a PREMATURE CANCELLATION for a contract on 6 Dec 14. A detailed quotation was emailed to me with the TOTAL balance outstanding providing I settled within 7 days of the quotation. The prescripts were as follows: Fax docs to *** within 7 days, Signed acceptance of quote, Proof of payment, Copy of account holders ID and use the Vodacom acc number as reference when making payment. The full payment as per the quote was made on 11 Dec 14 (6 days) and all the necessary docs faxed to given number on 12 Dec 14 at 15:04. According to the quotation, the number would be disconnected and any accumulated minutes would be lost as soon as payment reflected. On 1 Jan 15 I noticed the account was still active. After 5 visits to the Vodacom store and a mail to William Dibetle at retentions, the contract was eventually cancelled on 22 Jan 15. Then on 30 Jan 15 my wife's account is debited with an amount of R1,207.70, and Christah at accounts tries to tell me that it was the last outstanding invoice. This is unacceptable as the account was fully paid on 11 Dec 14, and I wanted an immediate reversal of the debit. Christah informed me I should go to the bank and tell them to reverse.