GROSS DISHONESTY

I was at the Menlyn Branch for the black Friday special on the Playstation 5. I was assisted by Tulani. I told him I would like a sim-only deal and the PS5 on a 36-month contract. He confirmed this will not be a problem but that he does not have stock of the PS5 and I will need to wait until the next week. I said that is fine and he confirmed my total monthly premium will be R560.00. When I spoke to him on Monday, after numerous attempts and promises of callbacks, he said he still doesn't have stock but he will find out from Kolonade if they have and make a plan. I called them and they confirmed they have 3. I tried calling him, no answer or callback but I received a sms stating they do not have any. I went to Kolonade and they tried doing a store swap but they could also not get past the holding music. I then asked, since Tulani has been actively lying to me about the stock, what my order is. They confirmed he loaded the ps5 and deal and the premium would be +R800.00 per month. They also confirmed that it will not be possible to do a sim-only deal for 36 months.

I have tried calling them over and over ever since, there is just no answer and the voicemail has been deactivated.

Disgusting that I am being **** to in order to close a deal and then just not communicate any further with the client.