GRIFTING FROM CUSTOMERS

I have always had very good Samsung cellphones in the past. I was at Vodacom in Clear Water on Saturday 17 May 2025 to upgrade an old Samsung A23 and purchased a new A26 which is a living nightmare from hell. For one it feels as if I am holding a brick and it is causing me anxiety. The previous time I was there they attended to installing all information from my old cellphone to the upgrade, but this time I was told that I would have to pay R350 for them to assist me with same. WHAAAAATTT!!! This is totally unacceptable as I need guidance on how the new cell works. I am so sick and tired of being *****ed around each corner in this country. The least they can offer is assistance with each upgrade. This has been an absolute living hell for me. I now sit with a phone that is causing me immense stress and am not happy with it at all. I paid for a screen cover then back cover, plus an adaptor. Just keep forking out more and more money. Completely outrageous and untenable