Greviance against vodacom store

Good day...sir/madam

On the 07/02/2024 went to Vodacom store at festival mall, to open a phone contract. I got assisted by Martha, I was then told the honor 90lite was not available at the store I will have to return within seven working days, to collect the device.unfortunately when I got to the store I was told the device was still not available, however there is another device which was still new on the range and was not even on display,which intails similar features.

I then accepted the device, to my surprise what they told me was completely different (I didn't insert the sim card or activate the phone)i then return the device within 24 hours,on the 08/02/2024 the following day To vodacom shop.to see if they can assist with the one I was interested in.and I was told they still have to lease with their head office, so they can decide if they will exchange the deal or cancel the contract

Weeks later when I went back to the store i was told that the feedback was provided,only to find out that they have captured a wrong email address and they didn't even acknowledge their mistakes but they reiterated that I have received the feedback and they won't cancel the contract.

After that there was an conflict of interest, exchange of words, today there's a court case against my name, my reputation has been *****ed,and my job is on the line because of the ******** record I will obtain after this,thanx to vodacom they even refused to resolve this while we where in the store.

As per my knowledge and terms and conditions apply to every vodacom customer I can return the phone within 7days and still cancel the contract at no cost, however vodacom is refusing to assist me,and I left the phone at the store however I'm still billed for the device of which I have returned back the day after I took the contract.

Is this how vodacom treats it's clients by using their information given to them when applying for contract phones to open ******** case against their clients? I am not pleased with the fact that my credentials were used without my consent,even when they realized that I did not received their emails no one bother to apologies.

Store mannager:Susan anne marie Consultant: Johannes njonjo My contact details: monde mbele *** Alternatively..***

Regards...