Greeted with arrogance and unprofessional service

I purchased a new phone from Vodacom in March.My phone switched on and off numerously and the speaker broke after 3months.I took it for repair, the same problem started, speaker broken, phone switching off. Then I got a small crack on the screen.Swellendam Vodacom Shop quoted +-2000! They said that it must be fixed before they can attend to the other problems.I was advised by the person behind the counter to take the phone to a phone shop in the mall after I complained about the price. I took my phone to Cape Town to fix the previous problems.I was greeted by *********** Vodacom staff sending me from one shop to another I was phoned yesterday,06/07/2015, by a very ******** one sided employee from the CRM department telling they will not fix the phone Throughout our discussion I realize she had no knowledge of my phone repair record and did no effort to look into the problem, after disrespecting me she gave the phone to her colleque,ending our discussion. After a few minutes I got a text saying my phone is in transit This type of behavior and service is unacceptable.Why is Vodacom not taking responsibility ,and why are unhappy customers not dealt with as valued customers shame on u