1 reviews | Active since Jul 2016

23 Jul 2017, 16:29

Greenstone service

<p>I am very disappointed in the service at Vodacom today. I have paid off my contract and have needed an upgrade since May 2017. They blatantly refuse to help me and are always rude. There has been a different issue since May. I phoned the Vodacom legal department within last week and the lady that I spoke to also couldn't understand why they refuse to help me. Ready to cancel my 6 year contract.</p>

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Replies (2)
Vodacom
Vodacom's reply24 Jul 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Aug 2017, 09:23
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team