Greenacres Vodacom

Vodacom Shop Greenacres (Makro Side)

I went into shop for upgrade, paid my account in store. Consultant told me I need to phone Vodacom Customer Care in order to override to make sure I can upgrade..was surprised that I was told to do this as I was under the impression that covers the job of the consultant..so I phoned on my device.

So eventually the consultant on the line requested to talk to the in store consultant..she took my phone..and while she was talking to the other consultant the in store consultant started browsing through my open applications on my cellphone..that was where I drew the line.

Requested to speak to the manager and although she just nodded mostly I completely feel the manager shouldn't have the "title" of manager.

She didn't even attempt to apologize or explain to me why I was receiving self service in store.

I didn't upgrade. Will definitely not go back to them!!