GDP
Gerdie-Marie Du Preez

1 reviews | Active since Oct 2022

04 Oct 2022, 08:20

Greedy Vodacom NO customer service

This is the most unhelpful, greedy bunch of people I have ever dealt with in my life!!! A payment was made as per usual. I called early yesterday morning to confirm that they did infact receive the payment. As the consultant advise they will only allocate payments later that morning. At 3pm yesterday afternoon my line was suspended. My account is in arrears. I need to make a payment for the account. After a 20minute back & forth about this, the consultant advise me I need to pay just R898 then my service will be reinstated. This morning gave the call centre a call to reinstate my service just to be told no sorry ma'am you must pay another R600 for the account to be reinstated🤬. They never call you back & non of the consultants knows what other one does or say. Calls are recorded for what purphase? To tell you sorry ma'am the consultant was wrong. Even different departments don't know what the other one does or say. There is no other word to describe them as useless, greedy service provider!!!

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2022, 12:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team