KZ
Khanyi Z

1 reviews | Active since Sept 2017

02 Oct 2017, 09:49

Greedy Vodacom

Yesterday, I recharged my Vodacom account with R29 airtime. Then I bought 100mb 7-14 days for R16. This morning I receive a message stating that I have 25mb remaining. I switch off my mobile data and then receive another message stating that I have 9mb left and then another simultaneously, stating that my data is depleted. Bare in mind that my mobile data was off. I try to make a phone call and I'm told I have insufficient airtime. I don't even understand how that is even possible because I was supposed to have R13 airtime remaining after my data purchase. I am so infuriated right now because 100mb depleted overnight AND R13 airtime too. I'm sick of this.

0
Replies (2)
Vodacom
Vodacom's reply02 Oct 2017, 10:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply02 Oct 2017, 14:36
Official

Good day,

As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
RM

Best regards,