1 reviews | Active since May 2015
Greedy, Profit Maximisers
My phone was recently ******. Yes I don't have insurance on it, and it's only 8 months old, so I understand that I need to honour the duration of the contract (16 months left).
What I don't understand is why Vodacom won't split the contract into an airtime portion and a phone portion, and let me pay for just the phone portion over the remainder of the contract , as I don't want or need the R350 airtime that forms part of my monthly amount (I'm already getting airtime on the new contract I had to take out).
I called the cancellation dpt to cancel the contract, and the cancellation fee is R8.4k, which is just 1k less than me paying my monthly 600 for 16 more months.
I get that Vodacom is a business and needs to maximise profit, but to still charge me the full contract price for a device I no longer have is greedy.
Can't wait to leave this network.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day Asanda
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Good Day Asanda
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
