MG
Margaret G

1 reviews | Active since Jun 2017

20 Jun 2017, 17:45

GREEDY MONEY-GRABBING VODACOM

<p>My son's contract expired in July 2016 and Vodacom have been charging him R225 per month (just for the cost of sending the bill) since July 2016. His cell phone number is not even valid in SA any more as he now lives and works in Chile. Despite repeated e-mails to try to sort this out, he is now being charged interest on this amount because he now empties out his SA bank account so that Vodacom cannot get their grubby money-grabbing paws on his money any longer. It seems that this problem just cannot be resolved, despite phone calls, notifying the bank to cancel the stop order, etc. Does anybody have any suggestions on what to do to stop Vodacom sending my son bills for a phone he has not had since July 2016???? I would advise anybody not to sign a contract with Vodacom, they will be sending you bills even after you are dead.</p>

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Replies (3)
Vodacom
Vodacom's reply21 Jun 2017, 07:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Jun 2017, 07:16
Official

Dear Customer,

As discussed, we have assisted with your query.

Regards

TS

Vodacom Consumer Website team

MG
Margaret G's update23 Jun 2017, 07:53
Reviewer Update

Thanks to the hello Peter website my son's Vodacom contract has finally been terminated, a year after it expired.