Greedy and *****

In October I received a call from Vodacom stating I am eligible for an upgrade. With black Friday around the corner I decided to wait so I can get a better deal as we are in a financial strain. I waited for black Friday and went with an online deal for R599 (my previous contract was R715)…

Came December my account was over R1000. When I called Vodacom I was then informed for the FIRST time that my contract was only at 21 months and I now need to pay for both handsets. If this information was shared by the Vodacom sales person who called and said I'm eligible, I would have waited as we are financially in a strain as stated before. Vodacom response on this was, sorry the information was not shared. I have to pay for a mistake Vodacom made, but why would they care??

I received my invoice for January over R1800... imagine my shock as I signed a contract for R599. Now R428.73 was my own fault, I bought data. But there is R323.64 content services on there that I didn't agree to or use and most never even heard of. Again Vodacom response okay we will block those services. But again I have to pay for something I didn't use or want or agreed on.

Vodacom does this look fair to you????

I will not pay for this stuff I didn't use.

You messed up, but wont do anything because you are a big company and I'm only a small fish in your big pond!!!