MD
Maxine D

1 reviews | Active since Mar 2022

16 Mar 2022, 09:59

GREEDY

Wish I could give ZERO star Rating We have been LOYAL Customers of Vodacom for 23years. All we want to do it upgrade a contract as advertised on the website to exactly the same phone it is already on, but with it being less value and in our last month of Debt review (bare in mind we never owed them anything always up to date, it is for another account) they insisting on a co payment of R5000.00.

Where in your right mind can you ask for more money when you downgrading? we will be moving our business (6 contracts) to another provider as soon as they are due for upgrades.

Oh and when informed the consultant of this they rep**** with - Ok your choice

All consultants dealt with in the last week have been completely rude and unhelpful.

0
Replies (1)
Vodacom
Vodacom's reply16 Mar 2022, 10:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team