JK
Johan K
1 reviews | Active since Sept 2014
04 Feb 2020, 13:22
Greed
I am a contract customer with Vodacom for 15 years....never defaulted on any payment. Yet now they tell me I don't qualify for a 24 month contract.
What a way to treat you loyal customers. What a way to encourage your customers to leave.
Cheers
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Feb 2020, 14:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2020, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JK
Johan K's updateReviewer Update
05 Feb 2020, 10:50Why am I not surprised....??!!!!!
Just called Vodacom to upgrade after my shocking quote from yesterday. now I get told the very product I was quoted on yesterday, Samsung S10, has been discontinued by Vodacom and the quote I got yesterday does not exist anymore....24 hours later!!!!!
How shocking Vodacom....it just gets worse!!!!
And no....no one from Vodacom has called me yet like you promised in your message...wonderful customer service!!!!!
Just called Vodacom to upgrade after my shocking quote from yesterday. now I get told the very product I was quoted on yesterday, Samsung S10, has been discontinued by Vodacom and the quote I got yesterday does not exist anymore....24 hours later!!!!!
How shocking Vodacom....it just gets worse!!!!
And no....no one from Vodacom has called me yet like you promised in your message...wonderful customer service!!!!!
JK
Johan K's update05 Feb 2020, 10:50
Reviewer Update
Why am I not surprised....??!!!!!
Just called Vodacom to upgrade after my shocking quote from yesterday. now I get told the very product I was quoted on yesterday, Samsung S10, has been discontinued by Vodacom and the quote I got yesterday does not exist anymore....24 hours later!!!!!
How shocking Vodacom....it just gets worse!!!!
And no....no one from Vodacom has called me yet like you promised in your message...wonderful customer service!!!!!
Just called Vodacom to upgrade after my shocking quote from yesterday. now I get told the very product I was quoted on yesterday, Samsung S10, has been discontinued by Vodacom and the quote I got yesterday does not exist anymore....24 hours later!!!!!
How shocking Vodacom....it just gets worse!!!!
And no....no one from Vodacom has called me yet like you promised in your message...wonderful customer service!!!!!