#greatbusiness - Vodacom

#greatbusiness - I contacted HELLOPETER on Thursday or Friday last week and was advised to place my review on this site. In less than 2 hours Vodacom contacted me via this site to assist. Meanwhile, I had placed my complaint on various other social media sites, as well as sending emails to various organisations and people. This was ongoing since December 2017 and I had reached the end of my tether. Between social media and HELLOPETER I received responses and my complaint was resolved in full by Friday afternoon - 1 March 2018. I had a pleasant weekend!

I thank HELLOPETER for this platform as it was the conduit to resolving my issue with Vodacom in an efficient, calm and professional manner. Thank you.

I sent the Vodacom team the following thank you note which I placed on all my social media sites as I felt one must acknowledge a team that goes all out to resolve a customer complaint:

VODACOM: Thank you for resolving my query in the most professional manner. Gratitude and appreciation to the Vodacom Social Media Team i.e. Luyanda and especially Dean. Dean, you were the epitomy of excellent customer service. Thanks Theo, Lauren and Faseeg from the business division. Thank you Dennis from Vodacom Constantia for your continuous support. I am most impressed and touched by how hard you all worked to help me.

Thank you HELLOPETER and Vodacom Nadia Mason