Great willingness and ownership

I would like to escalate the great level of service that I received from Sandra (based in Johannesburg) regarding my query today.<br> <br> Just to add some context, I purchased a 1GB bundle of which I received an SMS confirmation stating that it has been activated, but my line was still soft-blocked. I contacted the call centre at about 7am to increase the lines limit and my line was then subsequently unblocked. However, through-out the course of the day I was being notified that my limit is being used up again and I am approaching a soft block, which highly confused me. This is when I contacted Sandra.<br> <br> I do not know what the outcome of my query will be however, the level of ownership and willingness to assist that she has displayed on this has extremely put a good impression even though I am still out of pocket. <br> <br> I rarely contact the call centre because the service has not been the greatest historically, but today Sandra displayed all the qualities necessary to change my experience: willingness to assist, following up and ownership of the query. She has updated me and assured me that she will assist in resolving this. <br> <br> I look forward to the final feedback.