1 reviews | Active since Oct 2016
Great Signal - NO Service
<p>I have a data contract with Vodacom and have on two occasions contacted them with regards to a cancellation quote for my data package.</p> <p>The first time i contacted them by calling the cancellation department and the guy said he would e-mail me the quote....this was in May. ..and i'm still waiting.....</p> <p>Then i decided to send them an e-mail on 29 May 2017 requesting a cancellation quote and i received my Reference number e-mail: 003S~SCR4 and till today i am still waiting. My reason for cancelling is that i signed for a R359 p/month data contract and my bill for May was R511 and today i received my June bill and it is R563. First of all we are not even using all the data that is given on the contract. So i went into a store before i sent the cancellation e-mail and the consultant there told me that it is due to subscriptions thats on the account. which we do not even sign up for but it is there. The consultant even said that there is no way for us to even check to see what subscriptions we register for?????????? so how is this possible that you click for subscribtions but you cannot monitor it yourself but can go into a store or phone them...???? ridiculous..</p> <p> </p> <p>Now i would just like to get my cancellation as i'm too scared what my bill is going to be in July...probably R1000........!!!!!</p> <p>I use to love Vodacom and has been with them ever since i started using a cellphone but i woul rather go to a different provider with bad signal then to be scared to receive my Vodacom bill.....</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Thank you for getting back to me. This could have been avoided if you had answered my query as per your normal methods.
Thank you for getting back to me. This could have been avoided if you had answered my query as per your normal methods.
