LM
Latoya M

1 reviews | Active since Aug 2017

18 Sept 2017, 18:10

great services from Thabile Seesane and I know my brother Matima Mbungela will be proud of the services you provided me with

On the 3rd of September I called vodacom customer services for contract and spoke to Richard who was polite but didn't give me answer,s to where my 2GB went too cause I didn't use them,he then advised me that he logged a call for me and should get feedback after 48hours. I called after 4days and spoke to Connie who told me that it is still not resolved and she will get back to me,I received an sms last Thursday still saying the samething STILL NOT RESOLVED,so today I decided to call in and spoke to a lady who is a true definition of customer services,she listened to me and explained why my GB got finished its because of the apps on my laptop that are always on and she helped me switch them off,she is so patient,Thabile Seesane god bless you I was on verge of switching to Telkom and because of you and my brother am staying. Vodacom you need to appreciate such people.

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Replies (1)
Vodacom
Vodacom's reply19 Sept 2017, 07:17
Official

Dear Customer,

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

This posting has been sent to the relevant parties in question for appropriate recognition.

Regards,

Vodacom Consumer Website Team