PS
Petrus S

1 reviews | Active since Mar 2009

17 Aug 2015, 12:25

Great service with upgrade and account sorted

We recently upgraded (renew) my wife's cell phone contract at Vodacom iLanage Mall Nelspruit. Due to the nature of the upgrade and date in the month credits and debits was required. The sales person told us not to worry should these transactions go through, it will be for the correct amount at the end of the day. A few days later after I have completely forgotten about the transactions I received a sms to indicate the actual cost. I was surprised to see that the sales person lived up to his promise and the correct amount was invoiced. Great job, well done.

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2015, 13:09
Official
Hello NGX,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards
WM