Great Service!!! Vodacom is best, Mohau is great.

Wow! Mohau at Loyalty allocations department at Vodacom sure knows how to apply customer service fundamentals. After contacting Vodacom numerous times, I was unhappy with responses I got from customer care, however I was transferred to Mohau, upset and disappointed as I was, little did I know that he will take me through a great journey. At some point in the conversation I thought he is a senior manager or supervisor. I bought airtime on the Vodacom app using my bank card on 24 December 2020, and my R100 airtime was not allocated. I then topped up airtime on 27 December 2020 and my vodabucks were not allocated. He helped me out with the vodabucks issue. He then continued to try figure out my second inquiry, I was put on hold numerous times, I didn't mind because he explained why he's placing me on hold as he required assistance from his supervisor. The call went on for more than 20 minutes as he went through my quiry step by step and he kept me posted on every step as he was also asking me questions. My issue was is not yet resolved, but instead of saying he can't resolved it, he explained that he is escalating my issue and also gave me a hint of turnaround times. Mohau thank you for making me stay with Vodacom, I was planning to leave. I shall wait for feedback patiently. Once again, thank you Vodacom for having people like Mohau in your team.