Great Service - Lovely Surprise

I last complained when I was registering with Vodacom however tonight I used the online chat as my debit order bounced. Desmond was polite and friendly and told me exactly what the penalty was as well as the how to proceed with the EFT payment. When I asked him about the exact amount to pay, he called me and after verification - told me the amount. He was patient as I was doing the transaction whilst on the phone with him and he even helped me change my debit order to a later date as well as changing my monthly statement to a PDF format so that I can open it. He's service was surprising and efficient and he knew exactly what he was talking about - thumbs up.