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Stephanie S

1 reviews | Active since May 2009

18 May 2015, 10:53

Great service from Zama

Yesterday Sunday 17 May, I did a system upgrade of my Sony Xperia Z2, once the upgrade was complete, and I turned on my phone the Vodacom Protect Screen came up. The only place I had saved my code was on my mom's phone which had no battery and couldn't charge because of loadshedding. I called Customer Care and Zama took my call, unfortunately she was unable to help as it was a Sunday afternoon and the people who could assist were not on duty, she explained how to do it manually and she would call me in the morning to see if I came right. When I got to work this morning, I had a missed call from a number I did not recognise, Zama had left a voicemail for me asking if everything was OK. I was disappointed to have missed the call because I wanted to say a very BIG thank you to her. It's not often a call centre agent calls you back to make sure everything is ok.<br> <br> Thank you Zama!!!

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Replies (1)
Vodacom
Vodacom's reply18 May 2015, 11:51
Official
Hello Stephanie08,

I am glad to hear that Zama assisted you in such an efficient and effective manner.

I have forwarded your compliment to the line manager for the necessary reward and recognition.

Kind regards
Vodacom Consumer Website Team