GREAT SERVICE FROM VODACOM CUSTOMER CARE

I would like to commend FEZIE SONAMZI from the Vodacom call centre for exceptional service. We were unfairly put onto a new contract by an agent who represents Vodacom and this person categorically stated that we would be paying less yet when we received the quote it turned out that we would be paying much more. In addition to this we were never told by the agent that we would have to pay an admin fee.

We then called Vodacom and the first representative we spoke to stated that the issue would be escalated and that the phone call with the agent and ourselves would be listened to then they would revert by Friday last week.

We didn't hear from anyone so we called Vodacom and thank goodness we got Fezie who turned out to be an absolute star. She sorted out the error and contacted us on Saturday to say the problem had been resolved.

Fezie is an absolute asset to Vodacom and I sincerely hope her manager congratulates her on her sterling work ethic. She deserves a promotion as she alleviated a lot of stress for us.

WELL DONE FEZIE!