1 reviews | Active since Jul 2018
Great Service From NATASHA - Gugulethu Square.
After running around trying to get a contract Sim Swap done with no luck, Natasha made it happen.
I don't understand how a sim swap can have a banner "Cannot assist with Sim Swap, please advise customer to go to a Vodacom shop" AT A VODACOM SHOP. I visited 2; Parow Centre and Tygervally, and endless phone calls to the useless contact centre but they all turned me away. I was sitting with this problem for 2 weeks until NATASHA from Vodacom Shop - Gugulethu Square.
She was patient, kind and very sweet. She kept updating me and kept me informed throughout the whole process. She is definitely the perfect example of what customer service is, she deserves a raise. In fact she should go around these Vodacom call centres and give them a few lessons on what putting the customer first is all about.
If every customer service agent from Vodacom was like her, I swear I would recommend the company to everyone I come across.
We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team