YM
Yasmin M

1 reviews | Active since Aug 2017

23 Aug 2017, 17:30

Great Service from Mandla Mhlungu

During the system error that took place a few nights back I called the support desk numerous times either for it to be engaged or the line to get cut. Eventually the phone was answered by Mandla who offered amazing service. Even though he was not able to answer my questions he took all my details down and assured me he would get someone to look into it. The best part is that he phoned me the day after to confirm if my problem had been sorted or if there was anything else he could do.

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Replies (1)
Vodacom
Vodacom's reply24 Aug 2017, 07:13
Official

Dear Customer,


We are glad to hear of the service that you received.


Great service goes a long way in improving the customer experience and we will always strive to achieve this.

We will send this to the respective management for the necessary reward and recognition.


Regards
Consumer Website Team