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natasha H
1 reviews | Active since Jun 2018
23 Apr 2020, 10:39
Great service from Joseph
I have been battling with VODACOM for almost 2 months to have numerous things sorted. I had no help what so ever from the VODACOM store nor the Call Center.
I have struggled to get FIBER which was extremely frustrated as everyday a Call Center consultant promised to call me back with feedback, however noone did, not even the project manager did.
One person who followed up and assisted was Joseph from the CEO's office. Joseph, thank you for all your assistance and dedication to our query and sorting this matter out.
I do believe that the staff can learn a lot from you
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Vodacom's replyOfficial
23 Apr 2020, 10:44 Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply23 Apr 2020, 10:44
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team