Great service from cancellations department.

I was recently upgraded/sold a new contract. The sales person assured me that I could cancel one of the other contracts as of the beginning of July and so not incur extra expense. Being in lockdown I needed to wait 42 minutes before my request for cancellation was answered. Under normal circumstances not acceptable, but prepared to let it slide under current limitations. I spoke to a very pleasant young man #Given who explained that I could not cancel a contract this month but would have to do it in August, as the contract had been taken out on the 15th of August I would still be liable for payment. I asked Given if there was any way of coming to a compromise and he suggested that he transfer my call to Mondi. I was impressed by the professional way that the whole matter was explained and handled. Well done Given.