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Maureen M
1 reviews | Active since Apr 2015
07 Mar 2019, 10:04
GREAT SERVICE FROM ALANA AT VODACOM ONLINE
I received the utmost best service from Alana at Vodacom Online service department. I upgraded my contract on a Monday and confirmed the order same day. I did not receive any feedback and queried again two days later. I was simply advised (twice) that the centre will call me back and no further information as to the reason for the delay. This was particularly upsetting as the website states “Upgrade From Month 22 Of Your Contract - Free Next Day Delivery!”
Nonetheless, Alana took further steps to resolve the matter and keep me updated. Much appreciated.
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Vodacom's replyOfficial
07 Mar 2019, 10:26 Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
Vodacom's reply07 Mar 2019, 10:26
Official
Dear Customer,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards
Consumer Website Team