Great service

On Monday the 20th i attempted purchasing 1gb data via my mobile but initially got an error, i waiting 10mins then check and saw there was no top up, i then retried ordering the data but got 2 sms's in return saying the previous one went through including the new data. My first call to Vodacom i got throught o Ketso at the data department where she said Vodacom cannot help me as it already went through, i knew this was absolute nonsense. I then tried customer care on twitter and spoke to Pastel who called from Vodacom social media that said he will send it on to the relevant department to help with the problem, i got several text messages and one final one from Natalie OReilly from customer care saying Vodacom has removed the extra 1gb once off and credited my bill for May. Hats off for the quick response and quick fix and quick change in attitude from my initial contact i made. My contract upgrade is coming up now in May, because of this great service i will remain with Vodacom. Great service, keep it up!!! Wayne